Shipping Information

We super excited to now offer ground shipping! Our ground transports drive your baby from us to you! They give food and water, and wellness checks every step of the way from us to you! If you are interested in shipping, please let us know when you place a deposit! We have expanded our search for reliable transporters to help get your baby to you as soon as possible!

 

Shipping Policies 

Once your baby is reserved, we will reach out to the pet transporter to get our baby on the next available route via door-to-door ground transport. Routes are nationwide and occur once or twice a month. While we will try to get your baby to you as soon as possible, not all routes travel through every state. Delivery date and time estimates are not guaranteed, as factors such as traffic, construction, and weather conditions can affect actual delivery dates/times. Actual delivery can occur at any time, day, or night. Buyers will be updated with delivery date and time estimate changes, and drivers will contact the buyer directly by the phone number disclosed on our contact form when they are getting close. The buyer or family member/friend must be available at the time the transporter gives you, this could be 1 pm or 2 am! We understand you may have work, if that’s the case you need to find a trusted family member or friend to be available for pick up. Failure to comply with these terms will result in the transporter leaving with the animal. The buyer may choose to cancel the sale or have the animal redelivered at the buyer's expense. Cancellation of the sale will result in NO refunds. It is the buyer's responsibility to be available at the time and date that the transporters are expected to arrive.

Disclaimer: Once your hedgehog has been picked up by the transporter, Hedgehog Heaven is no longer responsible in the event of any damages, illness, or injuries that could occur during transit. It is known that transport can be stressful for animals. Hedgehog Heaven has no control over what happens to the animal during transport. Once the animal has left our care, Hedgehog Heaven makes no guarantees of the animal's condition when it arrives. We prefer all our buyers to pick up their new pets from us in person. However, if the buyer still wishes to choose this transport option, it is at the buyer's own risk. With that being said, we do trust these transporters to do everything in their power to bring your baby safely to you. 

Payment for transportation: *NEW* Company fees will be due at the time you choose your baby at 4-5 weeks old. This is so we have no delays in getting transport scheduled. We require a $25 transport supplies fee. This is to cover all the necessary supplies we have to get for your hedgehog's transport. You will pay us the transport fee and supply fee then we will send it to the transport company. This way we know it has been paid and we will send you confirmation/ proof that this money has gone to the company!   

**NEW**Company fees will be due at the time you choose your baby at 4-5 weeks old. We have had some issues with people paying late and then transport is delayed or we have paid upfront and then someone backs out right before. Transport payments will be due at the time you reserve or when you choose your baby (waiting list). The remaining payment on your hedgehog is due when your hedgehog turns 6 weeks old. We will still update you on your baby every week no matter when your hedgehog is scheduled to leave on transport, but payment for the hedgehog is due at 6 weeks old and transport is due when you have chosen or reserved your hedgehog. 

Transport Company and Rates

(Rates are not guaranteed as the transporter can change these at anytime)

Total for all transport PLUS the supplies fee is $175, except Holm transport due to their higher fee

 

** We have a $25 for transport supplies. This is to cover all the necessary supplies we have to get for your hedgehog's transport. **

Texas Trasport by us (Hedgehog Heaven)

We offer transport to Houston, TX usually twice a year. Once in June and once in December. When we transport to Houston, Texas the fee is $75 ($50 for transport + $25 for supplies fee). 

Contact us if you are interested in getting a baby from us during these times and we can provide more information!

KDs Critter and Transport

$150 + $25 transport supplies fee

Door to Door transport

To track your hedgehog's transport, buyers need to follow their Facebook page, "On The Road Updates". It is the buyer’s responsibility to view their scheduled estimated arrival times and dates and to keep track of all pertinent schedule changes and updates posted in this group.

Facebook Link: On The Road Updates

Camryns Critter Transport

$150 + $25 transport supplies fee

Door to Door Transport

It is the buyer’s responsibility to view their scheduled estimated arrival times and dates, as well as to keep track of all pertinent schedule changes and updates posted in this group.

Facebook Link: Camryns Critters

Menagerie Express Transport

$150 + $25 transport supplies fee

Door to Door Transport

It is the buyer’s responsibility to view their scheduled estimated arrival times and dates, as well as to keep track of all pertinent schedule changes and updates posted in this group.

Facebook Link: Menagerie Express Transport

Holm Small Pet Transport

$175 + $25 transport supplies fee (TOTAL $200)

Door to Door Transport 

It is the buyer’s responsibility to view their scheduled estimated arrival times and dates, as well as to keep track of all pertinent schedule changes and updates posted in this group.

Facebook Link: Holm Small Pet Transport