Shipping Information

We are super excited to now offer ground shipping! Our ground transports drive your baby from us to you! They give food and water, and wellness checks every step of the way from us to you! If you are interested in shipping, please let us know when you place a deposit! We have expanded our search for reliable transporters to help get your baby to you as soon as possible!

** Please read this full page if you are considering transport. Estimated times and dates ARE NOT A GUARANTEE DELIVERY DATE!! Transport length can take anywhere from 2-3 days or up to a week or two! These are NOT direct routes from us to you! Direct routes are VERY expensive and most transporters do not do this because they have other animals on their route that are patiently waiting to get to their homes as well. Our transporters take GREAT care of the animals on the route. Weather, traffic, accidents all play into pick-up dates and times. Estimated times WILL change. EXPECT THIS. We have full-time jobs outside of our hedgehogs and we have to take the time for the transporters to pick up your baby (yes that means taking a sick or personal day from our other jobs to make sure we are home). We do not control the time of drop-off or pick-up. If you are planning on using transport please be aware of this, be flexible, be patient, and be KIND to our transporters.***

 

Shipping Policies 

Once your baby is reserved, we will reach out to the pet transporter to get our baby on the next available route via door-to-door ground transport. Routes are nationwide and occur once or twice a month. While we will try to get your baby to you as soon as possible, not all routes travel through every state. Delivery date and time estimates are not guaranteed, as factors such as traffic, construction, and weather conditions can affect actual delivery dates/times. Actual delivery can occur at any time, day, or night. Buyers will be updated with delivery date and time estimate changes, and drivers will contact the buyer directly by the phone number disclosed on our contact form when they are getting close. The buyer or family member/friend must be available at the time the transporter gives you, this could be 1 pm or 2 am! We understand you may have work, if that’s the case you need to find a trusted family member or friend to be available for pick up. Failure to comply with these terms will result in the transporter leaving with the animal. The buyer may choose to cancel the sale or have the animal redelivered at the buyer's expense. Cancellation of the sale will result in NO refunds. It is the buyer's responsibility to be available at the time and date that the transporters are expected to arrive.

Disclaimer: Once your hedgehog has been picked up by the transporter, Hedgehog Heaven is no longer responsible in the event of any damages, illness, or injuries that could occur during transit. It is known that transport can be stressful for animals. Hedgehog Heaven has no control over what happens to the animal during transport. Once the animal has left our care, Hedgehog Heaven makes no guarantees of the animal's condition when it arrives. We prefer all our buyers to pick up their new pets from us in person. However, if the buyer still wishes to choose this transport option, it is at the buyer's own risk. With that being said, we do trust these transporters to do everything in their power to bring your baby safely to you. 

Payment for transportation: Transport fees are due at the time you choose your hedgehog (when they are 4-5 weeks old). This way we can reserve your transport spot as soon as we get confirmation that your baby can go on transport. We will send you an invoice once you choose your baby and this fee will be due within 48 hours of choosing your hedgehog or you forfeit your pick. The remaining fee for your hedgehog won't be due until 3 days before your hedgehog is scheduled to leave on transport. Your hedgehog will not leave on transport unless full payment is received. 

Transport Company and Rates

(Rates are not guaranteed as the transporter can change these at anytime)

Total for all transport PLUS the supplies fee is $175, Except our personal Texas transport ($75)

Texas Trasport by us (Hedgehog Heaven)

We offer transport to Houston, TX usually twice a year. Where we personally drive your baby to Texas. Once in June and once in December. When we transport to Houston, Texas the fee is $75 ($50 for transport + $25 for supplies fee). Contact us if you are interested in getting a baby from us during these times and we can provide more information!

KDs Critter and Transport

Door to Door transport

To track your hedgehog's transport, buyers need to follow their Facebook page, "On The Road Updates". It is the buyer’s responsibility to view their scheduled estimated arrival times and dates and to keep track of all pertinent schedule changes and updates posted in this group.

Facebook Link: On The Road Updates

Menagerie Express Transport

Door to Door Transport

It is the buyer’s responsibility to view their scheduled estimated arrival times and dates, as well as to keep track of all pertinent schedule changes and updates posted in this group.

Facebook Link: Menagerie Express Transport