Ground Transport Information

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READ this full page if you are considering ground transport.

 

Ground Transport Policies 

How are they shipped/transported?: Our hedgehogs are transported by car. They are driven to their new homes and taken care of every step of the way! The driver/transporter checks on your baby, cleans, feeds, and gives water several times a day to make sure your baby arrives healthy and safely. Once your hedgehog has been picked up by the transporter, Hedgehog Heaven is no longer responsible in the event of any damages, illness, injuries, or death that could occur during transit. Transport can be stressful for animals. Hedgehog Heaven has no control over what happens to the animal during transport. Once the animal has left our care, Hedgehog Heaven makes no guarantees of the animal's condition when it arrives. We prefer all our buyers to pick up their new pets from us in person. However, if the buyer wishes to choose this transport option, it is at the buyer's own risk. With that being said, we do trust these transporters with our babies' lives. We do NOT take that lightly. We would not allow our animals to be transported if we did not feel it was safe.

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Estimated times and dates ARE NOT A GUARANTEE OF DELIVERY DATE!! Transport length can take anywhere from 2-3 days or up to a week or two! These are NOT direct routes from us to you! Direct routes are VERY expensive, and most transporters do not do this because they have other animals on their route that are patiently waiting to get to their homes as well.

 

Our transporters take GREAT care of the animals on the route. Weather, traffic, and accidents all play into pick-up dates and times. Estimated drop-off times WILL change. EXPECT THIS. We understand you may have work during the estimated drop-off time, OR it may be in early morning hours. If that’s the case, you need to find a trusted family member or friend to be available for pickup. We have full-time jobs outside of our hedgehogs, and we have to MAKE the time for the transporters to pick up your baby. This means YOU have to MAKE the time as well. Yes, that may mean taking a sick or personal day from your job to make sure you are available for pick up. Plan accordingly. We do not control the time of drop-off or pick-up. If you are planning on using transport, please be aware of this, be flexible, be patient, and be KIND to our transporters.

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Failure to comply with these terms will result in the transporter leaving with the animal. The buyer may choose to cancel the sale or have the animal redelivered at the buyer's expense. Cancellation of the sale will result in NO refunds. It is the buyer's responsibility to be available at the time and date that the transporters are expected to arrive.

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Transport Fees- DUE AT THE TIME OF PLACING A DEPOSIT. This is to avoid delays with getting your hedgehog on transport as soon as he/she is ready. 

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Remaining fee for your hedgehog: (not transport fees)

The remaining payment for your hedgehog is due at FIVE WEEKS OLD. This will be about a week after you choose your hedgehog. ​

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If you decide to cancel, reschedule, or wait to receive your hedgehog AFTER the transporter has started their route and we have already paid your transport fees, then a NEW transport fee has to be placed. WHY? Because we have already paid the transporter to reserve your spot, which you initially agreed to. Once their route starts, there are no refunds, per their policies. WE don't get your money back, so you will have to pay another fee if something like this transpires. 

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Ground Transport Company and Rates

(Rates are not guaranteed as the transporter can change these at any time)

Hedgehog Heaven -  Alabama transport- $150 

Hedgehog Heaven - AL Bordering States Transport - $200

Company Transport - Door to Door Transport - $250 

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These fees above cover supplies, taxes, and transportation charges. 

CHARGES ARE SUBJECT TO CHANGE WITHOUT NOTICE!!

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Alabama Transport by Hedgehog Heaven - $150

We offer transport to Alabama residents once a month! The date will be determined each month based on the babies' readiness dates and our schedule. We would meet at a public location in the closest large city or off the nearest highway.​

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Bordering States by Hedgehog Heaven - $200

We offer transport to residents in the LEGAL bordering states of AL. $200 is priced for UP TO 3 HOURS. If you are more than 3 hours from Helena, AL, there is an extra $25 per 30 minutes added. If you are under 30 minutes but over 3 hours, it will still be an extra $25. Example: 3 hours & 15 mins = $225. The date will be determined each month based on the babies' readiness dates and our schedule. We would meet at a public location in your hometown or closest large city.

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Door to Door Transport- $250 - their fee and supplies 

Door-to-Door transport- they pick up directly from us and drop off directly to your home. The schedule would be on THEIR time. They have a set schedule to follow to make sure they get to everyone on time. They will NOT be able to wait for you or schedule around your time. It is your responsibility to make sure someone is home when the drivers are expected to arrive. 

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