Policies

Our Policies have been updated on 7/17/2021

What's Included:

 All babies at Hedgehog Heaven come with:

     -  Lifetime Warranty Against WHS

     -  Lifetime support 

     -  6 Month Congenital Health Disease Guarantee

     -  Starter food

     

 

Pricing information

Our hedgehogs start at $250 and the price can be raised for rare markings or colors. Hedgehog Heaven does not finalize prices until babies are 4-5 weeks old. 

Transport payments are due when you reserve your hedgehog! This is to avoid any delays in us booking transport for your hedgehog. 

The remaining payments on your hedgehog are due at pick up for in-person pick-ups. For people needing transport then payment is due when your baby turns 7 weeks old or before they leave on transport, whichever comes first. We are happy to work with you though so if you are getting transport and need to pay on a different schedule due please contact us for other options! All payments need to be received BEFORE your hedgehog leaves on transport. 

Payment is to be paid with cash at pick-up. No checks or money orders will be accepted. You may pay the final payment with PayPal or Venmo, 24 hours before the pickup date. PayPal has an added fee of 2.89% + $.89 to each order. To avoid this fee for final payments, use the Friends and Family option, or we can add the Paypal fee if you do not want to use the Friends and Family option. 

NOTE: To reserve a baby, there is a $53 dollar NON- REFUNDABLE deposit. This will credit towards the price of your hedgehog and is non-refundable. $3 of this deposit is a fee from PayPal.

 

We do not guarantee the color of any hedgehog as their colors can

change until about 6 months of age.

ASK US ABOUT OUR NEW SHIPPING OPTIONS

OR REFER TO THE SHIPPING PAGE

Boarding

We offer to board at $5 a day. We supply the cage, wheel, hut, bowls, etc. All you have to bring is your hedgehog, transportation bag (carrier, shoebox), and food. If you'd like us to supply the food then there will be a $2 upcharge ($7 a day). The charge is by the day, from the drop-off date to the pickup date. Your hedgehog will get a spa treatment before going home ~ bath and nail trim!

While we strive to achieve a safe environment for our guests at Hedgehog Heaven, we cannot predict accidents, injuries, illnesses, or changes in behavior.  By bringing your hedgehog to Hedgehog Heaven, you accept these risks and you release Hedgehog Heaven from all liability arising from the occurrence of such events.

Just as when you send a child to school, hedgehogs can get colds, coughs, stomach bugs, and other diseases. Your child’s school does not pay for doctor’s visits when your child is injured or becomes sick, Hedgehog Heaven does not pay for vet bills if your hedgehog becomes sick or is injured while with us. On the off chance that your hedgehog does get sick or injured, we will immediately contact you to discuss your options. If you decide that a vet visit is needed, we will bring your hedgehog to our vet, but you will have to contact the vet office with your payment method before the scheduled appointment. 

Pick-up and shipping

All baby hedgehogs are weaned and ready to go around 6-8 weeks old, this depends on the size of the litter and the hedgehog's weight. All hedgehogs will come with a small baggie of food. 

We are located in Helena, AL.

***** Shipping out of state is available!!*****

Pick-up day and time will be coordinated between the new owner once a deposit has been placed. You will need to provide your own carrier or box for your baby to go home in.

Your hedgehog must be picked up within 7 days of the ready date or your hedgehog's remaining fee needs to be paid in full in order for us to continue holding your hedgehog until you can pick him/her up. 

If you cannot pick up your hedgehog within 7 days then your hedgehog must be paid in full to be held for longer. You must be in contact with us to arrange a pickup time and day. We have the right to refuse to sell one of our babies to anyone due to lack of communication or other circumstances that we notice could pose an issue to our babies' future! 

Health Guarantee and Warranty

Your hedgehog is guaranteed to be in good health, free of disease, and parasites at the time of purchase to the best of our knowledge. As a future pet owner, it is your responsibility to be financially stable to care for a pet if it becomes ill or injured. If you don’t think you could provide for your new pet in its time of need, then a pet is not for you!

We will occasionally have juvenile and adult hedgehogs up for adoption as we retire them from our breeding herd. These older hedgehogs are not always bred by us and therefore do not come with Hedgehog Heaven health guarantees.

We have a Wobbly Hedgehog Syndrome lifetime warranty in babies born at Hedgehog Heaven for their whole life. We have been blessed that we have NEVER had a confirmed case of WHS in our lines. We do our best to keep this genetic disease out of our lines by only purchasing pedigree hedgehogs with a lineage that has never presented this disease. 

 

DISCLAIMER: Some breeders will put WHS Free or WHS guarantee and honestly, that can be confusing for new owners. This gives you the idea that this breeder guarantees that your hedgehog won't get WHS. Although we strive to never have WHS in our lines, it's not something a breeder can guarantee with 100% certainty. We do our absolute best to eliminate this disease from our lines through pedigree tracking. Our warranty is a guarantee that we will replace your hedgehog if your hedgehog does develop this disease. We understand we could never replace a family member, but we will try to ease your loss with a new baby to love (free of charge and when you are ready) and we will discontinue breeding the parents of the baby that contracted WHS. 

 

This warranty is only valid if you have documentation that a certified exotic veterinarian performed a necropsy (animal autopsy) and there is proof that the hedgehog died of WHS. WHS can only be confirmed AFTER the death of the hedgehog. WHS makes lesions on the brain that can be seen when the necropsy is performed. Proof that the owner provided veterinary care and contacted Hedgehog Heaven when the issue first presented itself is required. Wobbly Hedgehog Syndrome CANNOT be confirmed (only suspected) while the hedgehog is alive. 

If your hedgehog dies of any other genetic problem within 60 days of purchase, we will replace your hedgehog at equal value (with a necropsy performed to provide proof of no neglect and proof of genetic issue is provided). All cost of veterinary expenses is paid for by the owner, not Hedgehog Heaven. This warranty is only valid if you have documentation that a certified exotic veterinarian performed a necropsy and there is proof that the hedgehog died because of a congenital problem. Proof that the owner provided veterinary care and contacted Hedgehog Heaven when the issue first presented itself is required. Pictures of the deceased hedgehog are required, along with full colors and markings in the necropsy report.

This guarantee does NOT apply to accidental death or injury; any treatable or communicable diseases; illness or injury due to improper care or diet; or anything caused by negligence or abuse. This guarantee also does not apply to any faults or defects that were disclosed at the time of purchase. 

All veterinarian fees are at the owner's expense.

Hedgehog Heaven is not responsible for any veterinary costs.

Any refunds do NOT include the non-refundable deposit.

 

After picking up your hedgehog, you have a 7 daytime period to take your hedgehog to a veterinarian. We do not bring the babies to the vet before pick up unless we see something that would pose an issue and we will notify you as soon as we see an issue on your reserved hedgehog. If the vet confirms an illness or parasite during the 7 day time period then Hedgehog Heaven will take the hedgehog back to be treated with our vet. After the hedgehog is healthy it will be returned to you. Initial vet costs are on the owner. We will not pay for treatment at your vet, treatment is ONLY paid for at our trusted vet. This warranty is only valid if you have documentation of a vet appointment in this 7 day time period. If the vet confirms that your hedgehog is ill and the illness is clearly from Hedgehog Heaven and you went to the vet in that 7-day time period, then we will take your baby back and get it treated at our vet. 

Health guarantee DOES NOT include mites. We treat our adult hedgehogs with kitten revolution once a month for mite control. Babies are not treated due to them being too small and young for this medication. We guarantee your hedgehog will be free of mites due to our preventative care. Mites can be picked up from anything you have purchased at a pet store. 

PLEASE NOTE: It is known that transport can be stressful for animals. Hedgehog Heaven has no control over what happens to the animal during transport. Once the animal has left our care, Hedgehog Heaven makes no guarantees of the animal's condition when it arrives. We prefer all our buyers to pick up their new pets from us in person. However, if the buyer still wishes to choose this transport option, it is at the buyer's own risk. 

 

Please don't hesitate to return a hedgehog to us if you can not provide care for it during any stage of its life. If you do find a problem that could be a genetic issue, please let us know so we can get our hedgehogs checked out. We would never intentionally sell a sick hedgehog. If you find something, please contact us. The only way we know if our babies have an illness or genetic issue is if you contact us. 

* If your hedgehog starts to wobble or lose the use of a leg that does not mean it is WHS. WHS does NOT happen overnight or "suddenly". It progresses over many months. Consult a hedgehog savy veterinarian if these signs present themselves. Signs of wobbliness are usually signs of your hedgehog getting a cold or a possible ear infection. Sudden loss of movement of limbs can be from a stroke. 

 

Waiting List

We offer a waiting list. For more information please go to the "Waiting List' tab. 

Return Policy

NO refunds will be given outside of the sick policy. NO exceptions. It is your responsibility to do your research on owning a hedgehog before purchasing one from us.

If the reason you are returning a hedgehog (outside of the 7 day period stated above) and you do not have the funds to take the hedgehog to the vet then there will be NO refund. When owning a pet, to be a responsible owner is to know if you have the funds to care for a new animal in your home BEFORE purchasing any animal. At some point in any animal's life, it will get sick. Just like you, there's no avoiding getting sick for your whole life. Be prepared by having funds saved up to care for your pet if and when it gets a case of the sniffles. 

NO REFUND WILL INCLUDE THE NON-REFUNDABLE DEPOSIT!

We will not refund or replace a hedgehog at any time if something happens to it due to negligence, injury, or improper diet. We will ALWAYS take back one of our babies no matter what, but you won't be issued a refund if it was due to one of those reasons. 

POLICIES AND PRICES CAN CHANGE WITHOUT NOTICE