Policies

Policies updated on 1/16/2020

What's Included:

 All babies at Hedgehog Heaven come with:

     -  Lifetime Warranty Against WHS

     -  Lifetime support 

     -  6 Month Congenital Health Disease Guarantee

     -  Starter food

     -  Care Sheet 

     

 

Pricing information

Our hedgehogs start at $250 and the price can be raised for rare markings or colors. Hedgehog Heaven does not finalize prices until babies are 5 weeks old. 

Payment is to be paid with cash at pick up. No checks or money orders will be accepted. You may pay the final payment with PayPal 24 hours before the pickup date. PayPal will add a 4% tax. 

NOTE: To reserve a baby, there is a $53 dollar NON- REFUNDABLE deposit. This will credit towards the price of your hedgehog and is non-refundable. $3 of this deposit is a fee from PayPal. PayPal has a 4% fee and this will not come off the price of your hedgehog, only the $50. We do not guarantee the color of any hedgehog as their colors can change until about 6 months of age.

ASK US ABOUT OUR NEW SHIPPING OPTIONS

OR REFER TO THE SHIPPING PAGE

Boarding

We offer boarding at $5 a day. We supply the cage, wheel, hut, bowls, etc. All you have to bring is your hedgehog, transportation bag (carrier, shoebox), and food. If you'd like us to supply the food then there will be a $2 upcharge ($7 a day). Charge is by the day, from drop off date to pickup date. Your hedgehog will get a spa treatment before going home ~ bath and nail trim!

While we strive to achieve a safe environment for our guests at Hedgehog Heaven, we cannot predict accidents, injuries, illnesses, or changes in behavior.  By bringing your hedgehog to Hedgehog Heaven, you accept these risks and you release Hedgehog Heaven from all liability arising from the occurrence of such events.

Just as when you send a child to school, hedgehogs can get colds, coughs, stomach bugs, and other diseases. Your child’s school does not pay for doctor’s visits when your child is injured or becomes sick, Hedgehog Heaven does not pay for vet bills if your hedgehog becomes sick or is injured while with us. On the off chance that your hedgehog does get sick or injured, we will immediately contact you to discuss your options. If you decide that a vet visit is needed, we will bring your hedgehog to our vet, but you will have to contact the vet office with your payment method before the scheduled appointment. 

Pick-up and shipping

All baby hedgehogs are weaned and ready to go at 6-8 weeks old. They must be 200 grams before leaving Hedgehog Heaven. All hedgehogs will come with a small baggie of food. Please do not ask for a baby to go home sooner, we send them home at this age for their well being.

We are now located in Pelham, AL. Pick up at this location will be determined in the near future. 

***** Shipping out of state is now available!!*****

Pick up day and time will be coordinated between the new owner once a deposit has been placed. You will need to provide your own carrier or box for your baby to go home in.

Your hedgehog must be picked up within 7 days of placing a deposit or a $5 fee will apply.

If you cannot pick up your hedgehog within 7 days then your hedgehog must be paid in full to be held for longer. A daily fee of $5 will apply for each additional day. You must be in contact with me to arrange a pickup time and day. We have the right to refuse to sell one of our babies to anyone due to lack of communication or other circumstances that we notice could pose an issue to our babies' future!  

Health Guarantee and Warranty

Your hedgehog is guaranteed to be in good health, free of disease, and parasites at the time of purchase to the best of our knowledge. As a future pet owner, it is your responsibility to be financially stable to care for a pet if it becomes ill or injured. If you don’t think you could provide for your new pet in its time of need, then a pet is not for you!

We will occasionally have juvenile and adult hedgehogs up for adoption as we retire them from our breeding herd. These older hedgehogs will not always be bred by us and therefore do not come with health guarantees.

We guarantee against Wobby Hedgehog Syndrome for its whole life. We have been blessed that we have NEVER had a confirmed case of WHS in our lines. We do our best to keep this genetic disease out of our lines by only purchasing pedigree hedgehogs with a linage that have never presented the disease. Please note: (this goes for all breeders that guarantee against WHS) A guarantee is not guaranteeing that your hedgehog will never get WHS (although it is EXTREMELY unlikely one of our hedgehogs will contract WHS). We do our absolute best to eliminate this disease from our lines. The guarantee is to replace your hedgehog if your baby does get this. If your hedgehog is from Hedgehog Heaven and gets WHS, we will replace your hedgehog when you are ready for another baby. We understand we could never replace a family member, but we will try to ease your loss with a new baby to love (free of charge) and we will discontinue breeding the parents of the baby that contracted WHS. This warranty is only valid if you have documentation that a certified exotic veterinarian performed a necropsy and there is proof that the hedgehog died because of WHS. Proof that the owner provided veterinary care and contacted Hedgehog Heaven when the issue first presented itself is required.

If your hedgehog dies of any other genetic problem within 60 days of purchase, we will refund or replace your hedgehog at equal value (with a necropsy performed to provide proof of no neglect and proof of genetic issue is provided). All cost of veterinary expenses is paid for by the owner, not Hedgehog Heaven. This warranty is only valid if you have documentation that a certified exotic veterinarian performed a necropsy and there is proof that the hedgehog died because of a congenital problem. Proof that the owner provided veterinary care and contacted Hedgehog Heaven when the issue first presented itself is required. Pictures of the deceased hedgehog are required, along will full colors and markings in the necropsy report.

This guarantee does NOT apply to accidental death or injury; any treatable or communicable diseases; illness or injury due to improper care or diet; or anything caused by negligence or abuse. This guarantee also does not apply to any faults or defects that were disclosed at the time of purchase. 

All veterinarian fees are at the owner's expense.

Hedgehog Heaven is not responsible for any veterinary costs.

Any refunds do NOT include the non-refundable deposit.

 

After picking up your hedgehog, you have a 7 day time period to take your hedgehog to a veterinarian. We do not bring the babies to the vet before pick up unless we see something that would pose an issue. If the vet confirms an illness or parasite during the 7 day time period then Hedgehog Heaven will take the hedgehog back to be treated with our vet. After the hedgehog is healthy it will be returned to you. Initial vet costs are on the owner. We will not pay for treatment at your vet, treatment is ONLY paid for at our trusted vet. This warranty is only valid if you have documentation of a vet appointment in this 7 day time period. If the vet confirms that your hedgehog is ill and the illness is clearly from Hedgehog Heaven and you went to the vet in that 7-day time period, then we will take your baby back and get it treated at our vet. 

 

Please don't hesitate to return a hedgehog to us if you can not provide care for it during any stage of its life. If you do find a problem that could be a genetic issue, please let us know so we can get our hedgehogs checked out. We would never intentionally sell a sick hedgehog. If you find something, please contact us. The only way we know if our babies have an illness or genetic issue is if you contact us. 

* If your hedgehog starts to wobble or lose the use of a leg that does not mean it is WHS. WHS does NOT happen overnight or "suddenly". It progresses over many months. Consult a hedgehog savy veterinarian if these signs present itself. Signs of wobbliness are usually signs of your hedgehog getting cold or possible ear infection. Sudden loss of movement of limbs can be from a stroke. 

 

Waiting List

We offer a waiting list. For more information please go to the "Waiting List' tab. 

Return Policy

NO refunds will be given outside of the sick policy. NO exceptions. It is your responsibility to do your research on owning a hedgehog before purchasing one from us.

If the reason you are returning the hedgehog is because it gets sick (outside of the 7 day period stated above) and you do not have the funds to take the hedgehog to the vet then there will be NO refund. When owning a pet, to be a responsible owner is to know if you have the funds to care for a new animal in your home BEFORE purchasing any animal. At some point in any animals life, it will get sick. Just like you, there's no avoiding getting sick for your whole life. Be prepared by having funds saved up to care for your pet if and when it gets a case of the sniffles. 

NO REFUND WILL INCLUDE THE NON-REFUNDABLE DEPOSIT!

We will not refund or replace a hedgehog at any time if something happens

to it due to negligence, injury, or improper diet.

POLICIES AND PRICES CAN CHANGE WITHOUT NOTICE